MV SolutionsSign In

Privacy Policy

MV Technology Partners LLC

Effective Date: July 15, 2026

Last Updated: September 14, 2026

1. Introduction

MV Technology Partners LLC is a California limited liability company. References to "MV Technology Partners," "we," "us," or "our" in this policy refer to MV Technology Partners LLC.

Our company website is mvtechnologypartners.com. We operate MV Solutions, our product, accessible at mv.solutions and its subdomains (the "Platform"). This Privacy Policy describes how we collect, use, store, and protect information when you use our Platform.

By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Platform.

2. Information We Collect

2.1 Account Information

When your brokerage is onboarded to the Platform, we collect:

  • Name and email address of authorized users
  • Brokerage business name
  • Brokerage logo and brand colors (optional)

Account creation is provisioned by MV Technology Partners — there is no public self-registration.

2.2 Business Information

To enable certain Platform features (such as SMS messaging), we collect business details including:

  • Legal business name
  • Employer Identification Number (EIN)
  • Business address and website URL
  • Authorized representative contact information

2.3 Client and Lead Data

Depending on which features you enable, the Platform may process data about your clients and leads, including:

  • Names, email addresses, phone numbers, and mailing addresses
  • Property addresses and transaction history
  • Birthdays and personal notes you provide
  • Lead inquiries and communication history

You are responsible for ensuring you have the appropriate rights and consents to provide this data to the Platform.

2.4 Usage and Technical Data

We automatically collect:

  • Login timestamps and session activity
  • Feature usage and agent interaction metrics
  • Browser type, IP address, and device information transmitted in standard web requests

2.5 Payment Information

Billing is processed through Stripe. We do not store credit card numbers or full payment details on our servers. We retain only a Stripe customer identifier linked to your account.

3. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the Platform and its agents
  • Process your leads and draft outreach to them on your behalf (e.g., email outreach, and text messages you send yourself from your own device)
  • Generate marketing content, nurture communications, and follow-up outreach as configured by you
  • Process billing and manage subscriptions
  • Send transactional notifications (e.g., account invitations, password resets, billing alerts, daily approval summaries)
  • Monitor Platform performance, debug issues, and improve our services
  • Comply with legal obligations

We do not sell your information or your clients' information to third parties.

4. AI-Generated Communications

The Platform uses artificial intelligence to generate communications on behalf of your brokerage, including emails, social media posts, handwritten card content, and drafts of text messages. Key points:

  • Human approval required. All AI-generated outreach requires your review and approval before it is sent, unless you have explicitly enabled auto-send features.
  • Text messages are drafts only. The Platform never sends text messages to your clients or leads. If you choose to send a drafted text, you send it yourself from your own device.
  • No independent AI decisions. The Platform's AI does not autonomously contact your clients or leads without your configured instructions and approval workflows.

5. Data Sharing and Third-Party Services

We share data with third-party service providers only as necessary to operate the Platform.

Mobile phone numbers and messaging consent data are excluded from all such sharing. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. See Section 10.1.

We may also disclose information if required by law, legal process, or to protect the rights, property, or safety of MV Technology Partners, our users, or the public.

6. Data Security

We implement the following security measures:

  • Encryption at rest. All personally identifiable information (PII), including client names, emails, phone numbers, addresses, and birthdays, is encrypted using Fernet symmetric encryption.
  • Encryption in transit. All data transmitted between your browser and our servers is protected via TLS/HTTPS.
  • Tenant isolation. Your data is logically isolated from all other brokerages on the Platform through application-level query scoping and database-level row-level security policies.
  • Authentication security. Passwords are hashed using bcrypt. Session tokens are stored in httpOnly, Secure cookies.
  • PII redaction. Internal observability and debugging tools automatically redact PII from logs and traces by default.
  • Access controls. Only authorized MV Technology Partners personnel can access internal administration tools. Sensitive actions are audit-logged.
  • Third-party token protection. OAuth tokens for connected services (Gmail, Meta, Microsoft) are encrypted at rest and decrypted only at the time of use.

7. Data Retention

  • Active accounts. We retain your data for as long as your account is active and your agents are enabled.
  • Agent data. When an agent is disabled, its historical data remains accessible in read-only mode.
  • Observability data. Internal logs, conversation traces, and debugging data are automatically deleted after 90 days unless flagged for review.
  • Account termination. Upon request, we will delete your account data within 30 days, subject to any legal retention requirements.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you and your clients
  • Export your client data in CSV format
  • Correct inaccurate information in your account or client records
  • Delete your account and associated data by contacting us
  • Opt out of non-essential communications from MV Technology Partners

To exercise these rights, contact us at the address below.

9. CAN-SPAM Compliance

Email communications sent through the Platform on your behalf include:

  • A functioning unsubscribe link in every message
  • Accurate sender identification (your name and email)
  • Non-deceptive subject lines
  • Your brokerage's physical business address

Recipients who unsubscribe are immediately suppressed from future email delivery through the Platform.

10. SMS Communications

There are two distinct kinds of SMS associated with the Platform, and they are governed separately. Section 10.1 covers messages we send to you, the account holder. Section 10.2 covers text messages the Platform may draft for you to send yourself to your leads and clients.

10.1 Messages We Send to You

You may opt in to receive text messages from us through the Platform. You opt in from the web application: under Settings → Text Harrison, you enter your mobile number, check the box agreeing to receive text messages (it is unchecked by default, and no code is sent until you check it), and verify the number with the code we text you. Text Message Consent describes the opt-in step by step and shows the exact messages we send. These are account and customer care messages sent to you as an account holder. We do not send marketing or promotional text messages, and these are separate from any messaging you conduct with your own leads and clients.

What we send. Account management updates (content you asked us to prepare is ready for your review, periodic account summaries), alerts when something on your account needs attention (for example a disconnected integration), secure links to your own account content, and replies to questions you send us. The conversation is two-way: you can message us at any time and receive a response.

Message frequency. Message frequency varies with your account activity. Typical volume is 1-5 messages per day. You can reduce this at any time by replying with an instruction such as "text me less", or pause messages entirely for a period.

Message and data rates may apply. Neither MV Technology Partners nor your carrier is responsible for delayed or undelivered messages.

We do not share your mobile number. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Your number is disclosed only to the telecommunications provider that transmits the message on our behalf, solely to deliver it, and where required by law. No mobile opt-in data is shared with any third party for any other purpose.

How to stop. Reply STOP at any time to opt out, or select Stop texting me under Settings → Text Harrison; we process the request immediately and send no further messages except a single confirmation. Reply START to opt back in, or HELP for support information. Opting out of these messages does not affect your account or your use of the Platform through the web application.

Consent record. We keep a timestamped record of when and how you opted in and out, for compliance purposes.

10.2 Messages You Send to Your Leads and Clients

The Platform does not send text messages to your leads, your clients, or any other consumer. Some features may draft a text message for you. If you choose to send one, you copy it and send it yourself, from your own device and your own phone number, not through the Platform.

You are responsible for obtaining and documenting any consent required for text messages you send, including messages the Platform drafted for you.

11. Cookies and Tracking

The Platform uses essential cookies only:

  • Authentication cookies (httpOnly, Secure) to maintain your login session
  • Tenant identification to route you to the correct brokerage dashboard

We do not use third-party advertising cookies.

12. Children's Privacy

The Platform is designed for business use by real estate professionals. We do not knowingly collect information from individuals under the age of 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Platform dashboard or email notification. Continued use of the Platform after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions about this Privacy Policy or to exercise your data rights:

MV Technology Partners LLC

  • Email: [email protected]
  • Company website: mvtechnologypartners.com
  • Platform: mv.solutions